1. Scope of This Policy
This Privacy Policy explains how Sherwood Network, Inc. ("Sherwood," "we," "us") collects, uses, and shares information when you visit sherwoodnet.cc or use the Sherwood Mobile service, SherwoodOS, Sherwood Plus, or any other Sherwood website, app, or service (together, the "Services"). By using the Services, you agree to the practices described here.
2. Information We Collect
We collect the following categories of information:
- Account information — your name, email address, phone number, and billing details when you create an account or buy hardware.
- Network activity — telemetry from Sherwood hotspots, connection events, and data-transfer volumes, used to operate the network and settle rewards on the Robinhood Chain.
- Wallet information — the public wallet address you provide to receive SHW rewards.
- Device and usage data — IP address, browser type, device identifiers, approximate location, and the pages you view.
3. How We Use Your Information
We use your information to operate, secure, and improve the Services; to calculate and settle rewards in SHW or USD; to provide customer support; to prevent fraud and abuse; to comply with legal obligations; and, with your consent, to send you updates about Sherwood. We do not sell your personal information.
4. Cookies & Similar Technologies
We use essential cookies to keep you signed in and remember your preferences, and analytics cookies to understand how the Services are used. You can control cookies in your browser settings, though disabling essential cookies may affect some features. We do not use third-party advertising cookies.
5. Third Parties & Disclosures
We may share limited information with service providers such as hosting and payment processors, and with participating carrier partners — including TALUS, MERIDIAN, and VANTIS — where needed to enable Carrier Offload and reward settlement. We may also disclose information when required by law. Reward transactions on the Robinhood Chain are recorded on a public ledger, so wallet addresses and amounts are visible on-chain.
6. Your Choices & Rights
You may access, correct, or delete your account information at any time, opt out of marketing emails using the unsubscribe link, and manage cookies in your browser. Network telemetry is retained only as long as needed to operate the network and meet legal requirements. To exercise any of these rights, reach us through our contact page.
7. Contact Us
Questions about this Policy can be sent through our contact page. We aim to respond within 30 days. See also our Website Terms.