1. Scope
These Hotspot Returns & Warranty terms apply to hotspot hardware purchased from Sherwood — Kestrel K1, Kestrel K2, Meridian M1, and Northwind N1 — sold by Sherwood Network, Inc. ("Sherwood," "we," "us"). Reward earning is governed by separate terms; rewards are settled on the Robinhood Chain and are not part of the hardware purchase.
2. 30-Day Return Window
You may return a hotspot within 30 days of delivery for a full refund, for any reason. The unit must be in its original packaging with all accessories and free of damage beyond normal use. If the unit is defective, Sherwood provides a prepaid return label; otherwise, return shipping is at your cost. Refunds are issued to the original payment method within 14 business days after we receive the unit.
3. How to Start a Return
Reach us through our contact page with your order number to receive a return authorization (RMA). Units returned without an RMA may be refused. Please keep your proof of shipment; Sherwood is not responsible for packages lost in transit.
4. Limited Warranty — 12 Months
Each hotspot is warranted against defects in materials and workmanship under normal use for 12 months from the date of delivery. Coverage applies to the Kestrel K1 and Kestrel K2 indoor units and the Meridian M1 and Northwind N1 outdoor units. The warranty excludes damage from misuse, liquid, power surges, unauthorized modification or repair, cosmetic wear, and third-party accessories. Software, including SherwoodOS, is governed by its own license terms.
5. Warranty Claims
Reach us through our contact page, describe the issue, and include the unit's serial number. At our option, we will repair the unit, replace it with the same or an equivalent model, or refund the purchase price. Replacement units carry the remainder of the original warranty period.
6. Disclaimers & Limits
The remedies above are your sole and exclusive remedies. To the extent permitted by law, all other warranties — including implied warranties of merchantability and fitness for a particular purpose — are excluded, and Sherwood's total liability for any hotspot is limited to the price you paid for it.
7. Contact
Questions about returns or warranty service can be sent through our contact page. See our Website Terms for the terms that apply to your use of the Sherwood website and store.